Refund policy

Return & Refund Policy

Effective Date: August 6, 2026

Thank you for shopping with us. We are committed to providing high-quality products and excellent customer service. Please read our Return & Refund Policy carefully.

Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition.

  • The item is returned in its original packaging with all accessories, manuals, and tags.

  • You provide your order number or proof of purchase.

We reserve the right to reject returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Personalized or custom-made products.

  • Digital products or downloadable items.

  • Gift cards.

  • Opened cosmetics, skincare, beauty products, perfumes, or personal care items.

  • Products marked as "Final Sale" or "Non-Returnable."

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • Clear photos or videos showing the issue.

  • A brief description of the problem.

After verification, we will provide a replacement or a full refund at no additional cost.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 7–14 business days.

Processing time may vary depending on your bank or payment provider.

Return Shipping

  • If the return is due to our error, a defective product, or the wrong item being delivered, we will cover the return shipping cost.

  • For all other returns, the customer is responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation is no longer possible. Customers must follow the return procedure after receiving the order.

Cash on Delivery (COD)

For Cash on Delivery orders:

  • Customers may refuse delivery before accepting the package.

  • If payment has already been collected, any approved refund will be processed via bank transfer or another mutually agreed payment method.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account.

  2. Contact your card issuer or bank.

  3. If you still have not received your refund, please contact our customer support.

Contact Us

For all return and refund requests, please contact us:

Email: boostveins@gmail.com

Business Hours: Sunday to Thursday, 9:00 AM – 6:00 PM (Saudi Arabia Time)

We aim to respond to all customer inquiries within 24–48 business hours.